If a package is late, please wait 3 business days from the time it was scheduled to arrive before contacting Simple Hemp Solutions. In most cases packages have been arriving within this time frame. In the unfortunate case a package does not arrive within 3 business days of the scheduled delivery and the tracking status is "confirmed" or "in-transit" please contact us so we can begin monitoring the situation. If 15 days from the scheduled date of delivery go by and the package has still not arrived, and the tracking status is still "confirmed" or "in-transit" at that time we will issue a refund.
For lost orders please allow 15 days from the scheduled date of delivery go by. If the package has still not arrived, and the tracking status is still "confirmed" or "in-transit" at that time we will issue a full refund.
Lost or Stolen From Doorstep:
If the tracking status for your package is updated to "delivered" and you still have not received your package it will be considered lost or stolen from doorstep and at that point you will be advised to file a claim for your lost or stolen package via USPS.
Return to Sender:
Simple Hemp Solutions will re-ship Return to Sender (RTS) packages if they arrive back at our facility due to a mistake on our behalf. If an address is entered incorrectly on a customers behalf or if a package is RTS due to misdelivery the order will be canceled and refunded.
Please follow the link below to see our sister company's page including information on the recent amendments to the PACT Act.
Simple Hemp Solutions will package and ship orders received before 3pm on the same business day. If you order on the weekend, the order will be processed & shipped the following business day (typically Monday unless there is a holiday or a high volume of sales) at 4pm.
Simple Hemp Solutions uses USPS First Class & Priority Mail. First Class Mail typically takes 1-5 business days to deliver. The Priority Mail option typically takes 1-3 business days. Simple Hemp Solutions does not guarantee these time frames, these are USPS's standards.
Simple Hemp Solutions does not ship packages during any of the major U.S. holidays. All orders placed on holidays will be processed on the next available business day.
We will do our best to maintain these guidelines, however there are inevitably times that unforeseen circumstances may prevent us from shipping your package on the specific day it might be anticipated.
Restricted Shipping Zones
We are currently NOT shipping products to these states: Alaska, Arizona, Arkansas, Colorado, Delaware, Idaho, Iowa, Mississippi, Montana, and Utah.
At all times Simple Hemp Solutions reserves the right to refuse sale/shipment to any customer.
If you reside internationally and would like to learn where you can purchase our products please contact firstname.lastname@example.org
Thank you for shopping at Simple Hemp Solutions! If you are not entirely satisfied with your purchase, we’re here to help!
Our products can be returned within 3 days of receiving the product.
All sales on discounted items are final unless product arrives DOA.
How to Return:
A new product may be exchanged for another product or returned for a refund. In some cases a 15-35% restocking fee may be applied.
To be eligible for a return, please make sure that:
- The product was received in the last 3 days
- The product is unopened & in its original packaging
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
By email: email@example.com
Send the product with its original packing to:
Simple Hemp Solutions
1703 Cope Ave E. Ste A
Maplewood, MN 55109
Shipping charges incurred in connection with the return of a product are non-refundable unless the incorrect product was delivered or if a damaged product was delivered.
If you received a damaged product, please notify us immediately for assistance.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: firstname.lastname@example.org